Privacy Policy for MasterKey
Effective Date: October 16, 2024
1. Introduction
Welcome to MasterKey ("we," "us," or "our"), operated by Dabudage LLC. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform ("MasterKey" or "the Service").
By accessing or using MasterKey, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access the platform.
2. Information We Collect
We collect the following types of information:
a. Personal Information
- Google Sign-In Data: When you sign in using Google Sign-In, we collect your name, email address, and profile picture. We may also ask for your phone number.
- House Buying Process Information: Throughout your journey on MasterKey, we may ask you to provide documents and information related to the home-buying process. This may include financial information, property preferences, and other relevant details.
b. Usage Data
- Technical Data: We may collect information such as your IP address, browser type, device information, operating system, and the pages you visit on our platform.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to authenticate users and enhance your experience. Third-party services integrated into our platform may also use cookies for analytics purposes.
3. How We Use Your Information
We use your information for the following purposes:
- Providing and Maintaining the Service: To offer personalized guidance and improve your user experience.
- Communication: To contact you with updates, notifications, and information related to your account.
- Security and Fraud Prevention: To detect, prevent, and address technical issues and protect against unauthorized access or fraudulent activity.
- Legal Compliance: To comply with legal obligations and protect our legal rights.
Note: We do not use your information to train AI models or for marketing purposes beyond direct communication with you.
4. Disclosure of Your Information
We may share your information in the following circumstances:
a. Service Providers
We employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related tasks, or assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
Our Service Providers include:
- Supabase: For database management and hosting.
- Sentry: For error monitoring.
- OpenPanel: For analytics.
- Stripe: For payment processing.
- Vercel: For hosting and deployment.
- Upstash: For data caching.
- OpenAI and Anthropic: For AI services.
b. Legal Obligations
We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
c. Business Transactions
If Dabudage LLC is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to authenticate users and enhance your experience. Cookies are small data files stored on your device.
- Essential Cookies: Used for authentication and to prevent fraudulent use of user accounts.
- Analytics Cookies: Third-party services may use cookies to collect information about how you use the Service to help us improve it.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Service.
6. Data Security
We are committed to protecting your data. We implement appropriate technical and organizational measures, including:
- Encryption: Data transmitted to and from our Service is encrypted using SSL/TLS technology.
- Secure Servers: We use secure servers hosted by Vercel and managed databases provided by Supabase.
- Access Controls: We employ row-level security and role-based access controls to limit access to your data.
Please be aware that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
7. Data Retention
We retain your Personal Information and documents for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account Information: Retained until you delete your account or request deletion.
- Documents and Uploaded Information: Retained for the duration necessary to provide the service or as required by law.
8. Your Rights
You have the following rights regarding your Personal Information:
- Access and Correction: You may access and update your Personal Information by logging into your account settings.
- Deletion: You may request that we delete your Personal Information by contacting us at support@trymasterkey.com.
- Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe link or instructions provided in any email we send.
9. International Users
While MasterKey primarily targets users in the United States, your information may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data to the United States for processing.
10. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us at support@trymasterkey.com.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any significant changes by email and by updating the "Effective Date" at the top of this policy.
We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
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Email: support@trymasterkey.com
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Address:
Dabudage LLC 247 West Broadway New York, NY 10013 United States
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Phone: (831) 435-6036
13. Data Controller
Dabudage LLC is the data controller responsible for your Personal Information.
14. Payment Processing
We use Stripe as our third-party payment processor. We do not store or collect your payment card details. Payment information is provided directly to Stripe, whose use of your Personal Information is governed by their Privacy Policy. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council.
15. User Content and Document Analysis
When you upload documents to MasterKey, including for the purpose of interacting with our AI features:
- Data Handling: Uploaded documents and any content you provide are stored securely and used solely to provide you with the requested services, such as AI-powered assistance and document analysis.
- Confidentiality: We treat your documents and content as confidential. We do not share them with third parties except as necessary to provide the service or comply with legal obligations.
- Retention: Documents are retained only as long as necessary to provide the service or as required by law.
- AI Usage: We do not use your documents or content to train our AI models.
16. Third-Party Services
Our Service may contain links to other sites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
17. Legal Obligations and Compliance
We may disclose your Personal Information in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Dabudage LLC.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
18. Do Not Track Signals
Our Service does not respond to Do Not Track ("DNT") signals.
19. Data Protection Rights
Depending on your jurisdiction, you may have the following data protection rights:
- Right to Access: You have the right to request copies of your Personal Information.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Right to Erasure: You have the right to request that we erase your Personal Information under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your Personal Information under certain conditions.
- Right to Data Portability: You have the right to request that we transfer your data to another organization or directly to you under certain conditions.
To exercise these rights, please contact us at support@trymasterkey.com.
20. Opt-Out of Communications
You may opt out of receiving promotional emails from us by following the instructions in those emails or by contacting us at support@trymasterkey.com. If you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
21. Data Breach Notification
In the event of a data breach, we will promptly notify you and the appropriate authorities as required by applicable law.
22. Governing Law
This Privacy Policy is governed by the laws of the State of Colorado, without regard to its conflict of law principles.
23. Consent
By using our Service, you consent to our Privacy Policy.